View our Customer Experience brochure
Customer Experience brochure
24/7 Customer response centre
Bombardier’s Customer Response Centre offers ultimate convenience with only one number to call for an AOG event in your part of the world. From aircraft systems and avionics support to structural repair, each call to the Bombardier Customer Response Centre connects you to experts who will create a tailored plan to get you flying again quickly and efficiently.
More mobile response vehicles than its leading competitor
With more than twice as many Mobile Response Team vehicles than its leading competitor, Bombardier is ready to dispatch its 30 trucks and highly skilled technicians at a moment’s notice anywhere in the US and Europe.
Wider mobile response coverage than its leading competitor worldwide
Bombardier’s Mobile Response Team offers more worldwide coverage than its leading competitor, using a vast network of aircraft to dispatch the parts you need in the event of an AOG. No matter where you are around the world, rest assured that our Mobile Response Team is right there with you.
Worldwide parts distribution coverage
With over $1 billion in parts inventory and a global network of 16 parts distribution sites that move nearly 70,000 aircraft parts monthly, Bombardier ensures its customers have the parts they need, when and where they need them. Customers also benefit from the peace of mind provided by price matching and 2-year warranty on all aircraft parts.
More service facilities than its leading competitor
With 33% more service facilities worldwide than its leading competitor, Bombardier’s service centres, authorized service facility network and line maintenance stations are strategically located around the world to better serve its customers’ needs.
Award-winning service centres
Every North American Bombardier Service Centre has received the FAA Diamond Award of Excellence, a yearly award highlighting an aircraft manufacturer’s commitment to providing regulatory, airworthiness and safety awareness training to its service centre technicians. Bombardier proudly boasts 65 awards to date.
More field support representatives than its leading competitor
Customers can rest assured that they will receive the support they need toward operational readiness and efficiencies, in addition to technical aircraft assistance when required thanks to more technical, operational and customer care experts in the field.
Investing in its workforce
The strength of its network is in the numbers. Bombardier continues to invest in its worldwide workforce by increasing the number of project managers and technicians across its service network to ensure customer aircraft are swiftly returned to service. In the last few years Bombardier has increased the number of its technicians by 20%, bringing the total number of specialized technicians to over 1,190.
Investing in its footprint
Bombardier continues to expand its worldwide network in order to meet present and future customer demand by investing in the opening and expansion of service centres and line maintenance stations worldwide.
The latest product enhancements and upgrades
Design and technology are constantly evolving – your aircraft should do the same. Discover the latest aircraft upgrades and services available to enhance your Bombardier aircraft.
Leading maintenance intervals
Bombardier’s maintenance cycle features longer intervals between inspections. Reducing the number of maintenance inspections required may significantly contribute to lowering your operating costs and reducing your aircraft’s downtime.
Learn about the many other benefits associated with servicing your aircraft with Bombardier.
We give you more in warranty
Bombardier provides complementary mechanical and aesthetic adjustments to rectify the natural settling of on-board equipment within the first year of flight. Some other aircraft manufacturers consider these adjustments standard maintenance and consequently charge their customers accordingly. In addition, should an AOG event occur in the first 5 years of owning an aircraft, Bombardier will dispatch a mobile response truck free of charge to its customers anywhere in the continental USA.*
*Dependent on availability. Certain conditions apply, contact a Bombardier customer support account manager or field support representative for details.
Smart Services – Cost protection programs tailored to you
The Bombardier Smart Services cost-per-flight-hour programs provide customers with peace of mind through budget predictability for aircraft parts and maintenance costs. These programs offer the flexibility to tailor the cost-per-flight-hour coverage to better suit operational needs. With simple monthly billing, customers can focus on what matters the most – keeping their aircraft flying.
All claims made are based on the mobile response coverage and the number of service facilities compared to our leading competitor at June 2021 and on the number of field support representatives compared to our leading competitor at April 2019.