Customer Experience

World-class aircraft deserve world-class support. Fly confidently knowing that no matter where your travels take you, Bombardier’s services and support network has you covered.

Wider mobile response coverage than its leading competitor

Backed by a strategic network of aircraft, Bombardier’s mobile response team can reach 100% of its installed base worldwide, day or night. With more than twice as many mobile response vehicles than its leading competitor, customers can rest assured that support is always within reach.

More service facilities than its leading competitor

With 53% more service facilities worldwide than its leading competitor, Bombardier’s service centres, authorized service facility network and line maintenance stations are strategically located around the world to better serve its customers’ needs.

More field support representatives than its leading competitor

With more technical, operational and customer care experts in the field, customers can be confident that they will receive the support they need toward operational readiness and efficiencies, in addition to technical aircraft assistance when required.

Worldwide parts distribution coverage

The parts you need, when and where you need them. With over $1 billion in parts inventory and a global network of 16 parts distribution sites that move nearly 70,000 aircraft parts monthly, Bombardier ensures your complete peace of mind.

Leading maintenance intervals

Bombardier’s aircraft maintenance cycle features longer intervals between inspections. Longer intervals reduce the number of maintenance inspections required and may ultimately result in lower operating costs and reduced aircraft downtime.

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Best AOG support

We work around the clock to keep you flying.  Bombardier leads the way in supporting customers through AOG (Aircraft-on-ground) resolutions and 24/7 worldwide support.

Customer response centre

24/7 Customer response centre

Bombardier’s Customer Response Centre offers ultimate convenience with only one number to call for an AOG event in your part of the world. From aircraft systems and avionics support to structural repair, each call to the Bombardier Customer Response Centre connects you to experts who will create a tailored plan to get you flying again quickly and efficiently.

Mobile response team

More mobile response vehicles than its leading competitor

With more than twice as many Mobile Response Team vehicles than its leading competitor, Bombardier is ready to dispatch its 30 trucks and highly skilled technicians at a moment’s notice anywhere in the US and Europe.

*Information current as of October 2020

Wider mobile response coverage

Wider mobile response coverage than its leading competitor worldwide

Bombardier’s Mobile Response Team offers more worldwide coverage than its leading competitor, using a vast network of aircraft to dispatch the parts you need in the event of an AOG. No matter where you are around the world, rest assured that our Mobile Response Team is right there with you.

*Information current as of October 2020

Worldwide parts distribution

Worldwide parts distribution coverage

With over $1 billion in parts inventory and a global network of 16 parts distribution sites that move nearly 70,000 aircraft parts monthly, Bombardier ensures its customers have the parts they need, when and where they need them. Customers also benefit from the peace of mind provided by price matching and 2-year warranty on all aircraft parts.

Best day-to-day support

Who better to service and support your aircraft than the experts who designed and built it?  Count on Bombardier’s worldwide network of service locations, support teams and trained technicians to facilitate the maintenance and servicing of your aircraft throughout its life cycle.

Bombardier service facilities

More service facilities than its leading competitor

With 53% more service facilities worldwide than its leading competitor, Bombardier’s service centres, authorized service facility network and line maintenance stations are strategically located around the world to better serve its customers’ needs.

*Information current as of October 2020

Bombardier Service Centre

Award-winning service centres

Every North American Bombardier Service Centre has received the FAA Diamond Award of Excellence, a yearly award highlighting an aircraft manufacturer’s commitment to providing regulatory, airworthiness and safety awareness training to its service centre technicians. Bombardier proudly boasts 65 awards to date.

Bombardier Field support representatives

More field support representatives than its leading competitor

Customers can rest assured that they will receive the support they need toward operational readiness and efficiencies, in addition to technical aircraft assistance when required thanks to more technical, operational and customer care experts in the field.

*Information current as of October 2020

Bombardier Workforce

Investing in its workforce

The strength of its network is in the numbers. Bombardier continues to invest in its worldwide workforce by increasing the number of project managers and technicians across its service network to ensure customer aircraft are swiftly returned to service. In the last few years Bombardier has increased the number of its technicians by 20%, bringing the total number of specialized technicians to over 1,190.

Bombardier worldwide network

Investing in its footprint

Bombardier continues to expand its worldwide network in order to meet present and future customer demand by investing in the opening and expansion of service centres and line maintenance stations worldwide.

Product enhancement

The latest product enhancements and upgrades

Design and technology are constantly evolving – your aircraft should do the same. Discover the latest aircraft upgrades and services available to enhance your Bombardier aircraft.

Cost-Saving Solutions

Bombardier aircraft and services are designed to save you time and money throughout your aircraft ownership. From leading maintenance intervals to our Smart Services programs, your peace of mind is our priority.

Bombardier maintenance intervals

Leading maintenance intervals

Bombardier’s maintenance cycle features longer intervals between inspections. Reducing the number of maintenance inspections required may significantly contribute to lowering your operating costs and reducing your aircraft’s downtime. 
Learn about the many other benefits associated with servicing your aircraft with Bombardier.

Bombardier warranty

We give you more in warranty

Bombardier provides complementary mechanical and aesthetic adjustments to rectify the natural settling of on-board equipment within the first year of flight. Some other aircraft manufacturers consider these adjustments standard maintenance and consequently charge their customers accordingly. In addition, should an AOG event occur in the first 5 years of owning an aircraft, Bombardier will dispatch a mobile response truck free of charge to its customers anywhere in the continental USA.*

*Dependent on availability. Certain conditions apply, contact a Bombardier customer support account manager or field support representative for details.

Smart Services

Smart Services – Cost protection programs tailored to you

The Bombardier Smart Services cost-per-flight-hour programs provide customers with peace of mind through budget predictability for aircraft parts and maintenance costs. These programs offer the flexibility to tailor the cost-per-flight-hour coverage to better suit operational needs. With simple monthly billing, customers can focus on what matters the most – keeping their aircraft flying.

Learn more


Customer Response Centre

There for you 24/7

NORTH AMERICA (TOLL FREE) +1 866 jet-1247 (1 866 538-1247)   INTERNATIONAL +1 514 855-2999