Bombardier Strengthens its World-Class Service and Support Capabilities for Business Jet Customers in China

  • Tianjin Service Centre receives Authorized Service Centre status from engine manufacturers Rolls-Royce, GE and Honeywell
  • New line maintenance station can service Bombardier Challenger and Global aircraft with various international registrations
  • Continuing enhancements are part of Bombardier’s worldwide expansion of its award-winning customer services network

Bombardier is proud to announce significant enhancements to its customer support capabilities for business aircraft customers in China on the eve of this year’s Asian Business Aviation Conference & Exhibition (ABACE).

Bombardier’s centrally located Service Centre in Tianjin has received Authorized Service Centre status from engine manufacturers Rolls-Royce, GE and Honeywell. This authorization demonstrates the confidence these renowned companies have in the abilities of this facility’s world-class technicians. Our customers can now have the engines of their business jets serviced in China by the team who knows their aircraft best.

Bombardier is also pleased to announce new line maintenance services at its Tianjin Service Centre. This new team offers AOG mobile repair as well as unscheduled and scheduled maintenance services on various Challenger and Global aircraft registered with the following regulatory bodies: EASA, FAA, Canada, Bermuda, Cayman Islands, Aruba, Qatar, Isle of Man, San Marino and Guernsey.

Bombardier’s Tianjin Service Centre has obtained approvals from a growing number of aviation authorities since opening two years ago and can now offer a full scope of scheduled and unscheduled maintenance services for Global, Challenger and Learjet aircraft registered in China, Hong Kong, Macau, Cayman Islands and Bermuda. Certification is in progress for further expanded capabilities under FAA and EASA.

“It’s important for Bombardier to be close to our customers in the Greater China region so as to ensure they have access to excellent service,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft. “That’s why we are committed to expanding our services in this market, where we see a bright future for our growing aircraft portfolio.”

Bombardier’s Tianjin Service Centre was inaugurated in April 2017 in collaboration with the Tianjin Airport Economic Area (TAEA). Two years later, the facility’s expanded services are a testament to Bombardier’s dedication to growing business aviation in the Greater China region and to strengthening its relationship with TAEA.

Bombardier also has two regional support offices in Hong Kong and Beijing and two regional parts depots in Hong Kong and Tianjin.

Enhancements to customer support capabilities in China are part of Bombardier’s commitment to providing exceptional service worldwide. In February, Bombardier announced the expansion of its Singapore Service Centre, which will more than quadruple its footprint. In October 2018, Bombardier announced it will more than double its customer service footprint in Florida with a new service centre. This is in addition to the entry-into-service of a Challenger 300 support aircraft stationed in Europe.

Bombardier is proud to be participating at ABACE 2019 and displaying its flagship Global 7500 aircraft, its exceptional large-cabin Global 6000 aircraft, as well as its best-selling Challenger 350 aircraft.

About Bombardier

Bombardier (BBD-B.TO) and its subsidiaries (Bombardier Group), is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of more than 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.

Bombardier is headquartered in Greater Montréal, Québec, and through the Bombardier Group, operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. Bombardier Group’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Austria, the UAE, Singapore, China and Australia. For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on X @Bombardier.

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Louise Solomita - Communications & Public Affairs Advisor

Louise Solomita

Communications & Public Affairs Advisor