2018-05-07

Bombardier Provides Enhanced Worldwide Customer Experience with Extensive Series of Customer Support Events

  • Bombardier to host more than 25 customer support events in 2018, including Maintenance & Operations (M&O) conferences, Advisories, Product and Service Focus Groups, Local Airport Area Roadshows
  • Series of five M&O conferences to be hosted worldwide, including in Hong Kong, the U.S. and Croatia
  • Opportunity for customers and operators to learn more about the latest in Bombardier products and services

Bombardier Business Aircraft is demonstrating its commitment to worldwide customer experience with an extensive series of 2018 M&O conferences and regional events beginning May 8-9, 2018, in Hong Kong. These touchpoints are an opportunity for customers and operators from around the world to hear about the latest developments and relevant topics related to Bombardier’s Learjet, Challenger and Global aircraft.

“These conferences are one of many ways we communicate and connect with our customers worldwide on a day-by-day, 24-7 basis,” said Jean-Christophe Gallagher, Vice President and General Manager of Customer Experience, Bombardier Business Aircraft. “Customers and operators can provide feedback on our products and services, which is invaluable information to ensure we continue to deliver exceptional products and unparalleled service”.

This year, the 2018 regional M&O conferences will travel to five cities across Asia, North America and Europe, concluding in Dubrovnik, Croatia in order to reach the fleet of 4,700 Bombardier aircraft located around the world. These regional conferences enable face-to-face meetings with customers, further building and strengthening relationships within each region and catering to their specific needs.

The 2018 regional M&O conferences are scheduled for:

  • May 8-9 — Hong Kong
  • June 11-12 — White Plains, NY
  • June 14-15 — Dallas, TX
  • June 19-20 — Marina del Rey, CA
  • September 25-26 — Dubrovnik, Croatia

As in previous editions, this year’s M&O conferences will provide in-depth information on Bombardier’s latest products and services, including connectivity solutions, as well as Bombardier’s portfolio of customer response and support services. In addition, this year’s conference in Hong Kong will feature a safety session presented by Pat Daily, President, Managing Partner and a founding partner of Convergent Performance, LLC, a company dedicated to reducing human error in high-risk industries. Mr. Daily will look at the current state of professionalism in aviation.

In addition to the five M&O conferences, Bombardier has a full roster of worldwide customer-focused events planned in 2018 to cater to its customers and operators located around the world, including four product and service focus groups, eight customer advisories, six local airport area roadshows and its annual Safety Standdown seminar.

About Bombardier

Bombardier (BBD-B.TO) and its subsidiaries (Bombardier Group), is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of more than 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.

Bombardier is headquartered in Greater Montréal, Québec, and through the Bombardier Group, operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. Bombardier Group’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Austria, the UAE, Singapore, China and Australia. For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on X @Bombardier.

Bombardier, Learjet, Challenger and Global are trademarks of Bombardier Inc. or its subsidiaries.