2017-10-09

Bombardier Launches New Smart Services Offering for Business Aircraft Customers

  • Enrollment open to new, and for the first time, existing Bombardier customers
  • Offering features à-la-carte coverage tailored to operator needs and now includes landing gear overhaul and unscheduled maintenance

Las Vegas, October 9, 2017 - Bombardier announced today that it has launched the new Smart Services offering, its most competitive cost-per-flight hour service. Developed in direct response to customer feedback, the new Smart Services offering leverages 30 years of the successful Smart Parts program to bring parts replacement cost protection and budget predictability to a whole new level of convenience and return on investment. A pioneer in innovative aftermarket solutions, Bombardier was first in the aviation industry to launch cost-per-flight-hour coverage on airframe system components with the Smart Parts program in 1986.

“We intentionally designed this offering to be fully flexible and bespoke based on feedback from our customers. The result offers the peace of mind of our Smart Parts program, with enhanced adaptability, customization, and fewer exclusions,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft. “The new Smart Services offering allows our customers to tailor their cost-per-flight hour program to their needs. It is another example of the unrivaled expertise, innovation and support we deliver as the OEM, helping our customers maintain their aircraft in a state of perpetual prime while maximizing their bottom line.”

The new Smart Services offering is available to both entry-into-service customers and all existing Bombardier business jet operators’ aircraft with up to 20 years of service.

Customers enrolled in the new Smart Services parts and service coverage benefit from the well-recognized Smart Parts program with the added flexibility to choose from a selection of additional coverage options on landing gear overhaul, cabin system components, scheduled labor, and unscheduled labor related to part removals from normal operation. To further optimize cost management, Bombardier is offering Smart Services enrollment at a flat rate.*

As the Bombardier Business Aircraft fleet continues to grow, so does its award-winning service network with additional line stations in Europe and new service centre facilities in Tianjin, China and Biggin Hill, London. The network is equipped to support Learjet, Challenger and Global business aircraft and is connected to Bombardier Business Aircraft’s 24/7 Customer Response Centre and world-class Customer Support Team.

Bombardier, Challenger, Global, Learjet, Smart Parts and Smart Services are trademarks of Bombardier Inc. or its subsidiaries.

* Subject to the terms and conditions of customer contract.

Photo caption:

Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft and Bill Molloy, Vice President of Aftermarket Sales & Commercial Strategy, Bombardier Business Aircraft introduce 4G air-to-ground high-speed internet system on Bombardier Business jets.

About Bombardier

Bombardier (BBD-B.TO) is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.

Headquartered in Greater Montréal, Québec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China and Australia.

For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.