2020-07-27

Bombardier Expands Worldwide Customer Support with Enhanced Structural Repair Capabilities

  • Extended capabilities provide customers with unparalleled support and more reasons to bring their jets home to Bombardier
  • Bombardier’s Customer Response Center (CRC) remains the single point of contact for all customer repair needs

Bombardier Aviation has announced the extension of its worldwide customer support offerings through enhanced structural repair capabilities for its worldwide fleet of business jets.

Bombardier’s structural repair offerings are a collaborative effort with The Mobile Repair Team, a company which specializes in the completion of aircraft structural repairs worldwide. Bombardier Aviation will continue to provide high-quality repair solutions at one single point of contact through Bombardier’s Customer Response Center at +1-866-538-1247 (North America) and +1-514-855-2999 (International).

“Our customers are at the heart of everything we do, and this extended partnership with The Mobile Repair Team will allow us to provide worldwide skilled and proficient structural repairs directly through our Customer Response Center alongside the outstanding service experience that our distinguished Bombardier customers expect,” said Andy Nureddin, Vice President, Customer Support, Bombardier Aviation.

The cross-functional CRC teams at Bombardier are empowered with state-of-the art tools and technology and are backed by Bombardier’s aircraft engineering as well as The Mobile Repair Team’s high-quality structural repair solutions that keep customers’ aircraft flying. Bombardier continues to show its ongoing commitment to providing its customers with the most comprehensive onsite, mobile and aircraft-on-ground resolution services in the industry.

About Bombardier

Bombardier (BBD-B.TO) is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.

Headquartered in Greater Montréal, Québec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China and Australia.

For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on X (Twitter) @Bombardier.

Notes to Editors
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For Information

Matthew Nicholls - Senior Advisor, Communications and Public Affairs

Matthew Nicholls

Senior Advisor, Communications and Public Affairs