Senior Advisor, Communications and Public Affairs
Montreal, October 21, 2019 – Bombardier today announced the continued expansion of its Smart Services offerings with the introduction of a new APU cost-per-flight-hour add-on option for its flagship Global 7500 aircraft. This new option will provide customers with comprehensive cost coverage for the Safran SPU300 [BA] auxillary power unit, including scheduled and unscheduled maintenance events on or off wing.
The Smart Services Global 7500 APU cost coverage option represents Bombardier’s continued commitment to evolve and refine its offerings to meet the needs of customers. Cost coverage includes exchange or repair of APU line replacement components and associated labour for removal and re-installation, off-wing APU repair at Bombardier designated repair centres, removal and re-installation labour for the APU on/off the aircraft, recommended service bulletins and more.
“We are committed to ensuring our customers get the best customer experience possible and this new offering for our flagship Global 7500 business jet provides flexibility and important peace of mind for customers of this incredible aircraft,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft. “We’re continually expanding our network and services options to maximize the efficiency of our customers’ aircraft operations. We have also added thousands of parts to our network – as well as a two-year parts warranty, comprehensive price-matching policy and one simple monthly payment for the airframe systems and APU under Smart Services for the Global 7500 aircraft. This announcement exemplifies Bombardier’s commitment to provide customers with an ouststanding aftermarket service experience.”
With the longest running aircraft cost-per-flight-hour programs in aviation, Bombardier has gained invaluable customer feedback and experience to enhancing its growing portfolio of programs. The new Smart Services APU optional cost coverage is yet another addition to a range of optional add-ons available under Smart Part Plus or Smart Parts Preferred, such as landing gear overhaul and cabin systems components. Scheduled and unscheduled labour cost coverage can also be added under Smart Parts Preferred. With additional add-on choices, customers can tailor their selected program for their flight operations’ needs.
The introduction of the Global 7500 APU cost coverage is the latest in a cascade of customer service announcements over the past several months aimed at enhancing Bombardier’s customer service footprint in the U.S. and around the world. With major service centre expansions ongoing in both Miami Opa-Locka and Singapore, the development of new Line Maintenance Stations and Mobile Response Team enhancements, Bombardier continues to provide outstanding onsite, mobile and aircraft-on-ground resolution services for its customers.
About Global 7500 aircraft
Through visionary design and superior performance, the Global 7500 aircraft redefines the business aircraft experience. With four distinct living spaces plus a dedicated crew rest area, it is unique among business jets in spaciousness, comfort and highly personalized design flexibility. Its leading-edge cabin entertainment system, coupled with lightning-fast connection speeds via Ka-band, allows passengers to stream high-definition content and enjoy a reliable entertainment experience.
The advanced wing design on the Global 7500 aircraft was conceived to optimize speed, range and control and ensure an exceptionally smooth ride. With its impressive and unsurpassed long-range capability of 7,700 nm (14, 260 km) at M 0.85, it can fly eight passengers non-stop* from New York to Hong Kong, and Singapore to San Francisco.* A masterpiece of creative and thoughtful design, the Global 7500 aircraft’s sophisticated styling and superior performance set the benchmark for the most exceptional business jet experience.
Bombardier (BBD-B.TO) and its subsidiaries (Bombardier Group), is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of more than 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.
Bombardier is headquartered in Greater Montréal, Québec, and through the Bombardier Group, operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. Bombardier Group’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Austria, the UAE, Singapore, China and Australia. For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on X @Bombardier.
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