Senior Advisor, Communications and Public Affairs
Montreal, October 21, 2019 – Bombardier today announced the continued expansion of its Smart Services offerings with the introduction of a new APU cost-per-flight-hour add-on option for its flagship Global 7500 aircraft. This new option will provide customers with comprehensive cost coverage for the Safran SPU300 [BA] auxillary power unit, including scheduled and unscheduled maintenance events on or off wing.
The Smart Services Global 7500 APU cost coverage option represents Bombardier’s continued commitment to evolve and refine its offerings to meet the needs of customers. Cost coverage includes exchange or repair of APU line replacement components and associated labour for removal and re-installation, off-wing APU repair at Bombardier designated repair centres, removal and re-installation labour for the APU on/off the aircraft, recommended service bulletins and more.
“We are committed to ensuring our customers get the best customer experience possible and this new offering for our flagship Global 7500 business jet provides flexibility and important peace of mind for customers of this incredible aircraft,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft. “We’re continually expanding our network and services options to maximize the efficiency of our customers’ aircraft operations. We have also added thousands of parts to our network – as well as a two-year parts warranty, comprehensive price-matching policy and one simple monthly payment for the airframe systems and APU under Smart Services for the Global 7500 aircraft. This announcement exemplifies Bombardier’s commitment to provide customers with an ouststanding aftermarket service experience.”
With the longest running aircraft cost-per-flight-hour programs in aviation, Bombardier has gained invaluable customer feedback and experience to enhancing its growing portfolio of programs. The new Smart Services APU optional cost coverage is yet another addition to a range of optional add-ons available under Smart Part Plus or Smart Parts Preferred, such as landing gear overhaul and cabin systems components. Scheduled and unscheduled labour cost coverage can also be added under Smart Parts Preferred. With additional add-on choices, customers can tailor their selected program for their flight operations’ needs.
The introduction of the Global 7500 APU cost coverage is the latest in a cascade of customer service announcements over the past several months aimed at enhancing Bombardier’s customer service footprint in the U.S. and around the world. With major service centre expansions ongoing in both Miami Opa-Locka and Singapore, the development of new Line Maintenance Stations and Mobile Response Team enhancements, Bombardier continues to provide outstanding onsite, mobile and aircraft-on-ground resolution services for its customers.
About Global 7500 aircraft
Through visionary design and superior performance, the Global 7500 aircraft redefines the business aircraft experience. With four distinct living spaces plus a dedicated crew rest area, it is unique among business jets in spaciousness, comfort and highly personalized design flexibility. Its leading-edge cabin entertainment system, coupled with lightning-fast connection speeds via Ka-band, allows passengers to stream high-definition content and enjoy a reliable entertainment experience.
The advanced wing design on the Global 7500 aircraft was conceived to optimize speed, range and control and ensure an exceptionally smooth ride. With its impressive and unsurpassed long-range capability of 7,700 nm (14, 260 km) at M 0.85, it can fly eight passengers non-stop* from New York to Hong Kong, and Singapore to San Francisco.* A masterpiece of creative and thoughtful design, the Global 7500 aircraft’s sophisticated styling and superior performance set the benchmark for the most exceptional business jet experience.
With nearly 60,000 employees across two business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.
Headquartered in Montréal, Canada, Bombardier has production and engineering sites in over 25 countries across the segments of Aviation and Transportation. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2019, Bombardier posted revenues of $15.8 billion. News and information are available at bombardier.com or follow us on Twitter @Bombardier.
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