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November 21, 2018

Bombardier Continues to Expand Worldwide Customer Support Network

  • Five Mobile Response Team trucks added to boost mobile response capability across the U.S., while supplementing parts shipping from Chicago parts hub
     
  • New Paris line maintenance station is seventh to be opened in the past 18 months and features enhanced capabilities, including wheel and battery shops

 

Bombardier today announced the latest addition to its expanding Services and Support network – a line maintenance station (LMS) located at Le Bourget Airport near Paris, France. The new facility is the seventh line maintenance station to be opened in the past 18 months, further strengthening Bombardier’s OEM support services offering for its growing European customer base.

In addition to standard scheduled line maintenance and unscheduled and AOG maintenance support, the new facility offers both wheel and battery shop maintenance services. The technical engineers supporting the facility are certified for the Learjet 60, all Challenger 300 series, all Challenger 600 series, and Global series business jets, including Bombardier’s flagship Global 7500 aircraft.

This month, Bombardier also expanded its North American Mobile Response Team (MRT) by adding five new trucks, bringing the worldwide total to 30 and enhancing the MRT’s reach and response times. Based in San Francisco and Santa Ana, CA, Las Vegas, NV, West Palm Beach, FL, and Scottsdale, AZ, the strategically-located MRT trucks will enhance the delivery of parts and technical support across the U.S.

“With these investments, we are adding expertise and increasing accessibility to OEM support for our European and North American operators,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft. “Our new line maintenance station will enhance the customer experience by offering our European operators maintenance options closer to home, while the addition of five new trucks will augment the North American efforts of our MRT, already ranked as one of the most comprehensive onsite, mobile and aircraft-on-ground resolution services in the industry.”

Line maintenance stations in Europe: The newest facility brings the total number of Bombardier line maintenance stations in Europe to seven. Existing line maintenance stations are located in London Luton, UK, Linz, Austria, Nice and Cannes, France, and Milan and Olbia, Italy, complementing the tip-to-tail heavy maintenance services provided by Bombardier’s newest service centre at London Biggin Hill Airport. Bombardier operators also have access to 11 Authorized Service Facilities in the region.

Worldwide Mobile Response Services: In recent months, Bombardier has significantly expanded its customer response capability. The Mobile Response Team network boasts 30 ground vehicles worldwide in addition to an MRT aircraft, which deftly supplements the shipping of parts out of Bombardier’s main North American parts distribution hub at Chicago O’Hare International Airport. Bombardier has established two maintenance control centres (MCCs) in Wichita, KS and Linz, Austria. The new MCCs work in conjunction with Bombardier’s Customer Response Centre, which operates 24/7 to streamline customer requests and optimize maintenance support.

About Bombardier

With over 69,500 employees across four business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.

Headquartered in Montreal, Canada, Bombardier has production and engineering sites in 28 countries across the segments of Transportation, Business Aircraft, Commercial Aircraft and Aerostructures and Engineering Services. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2017, Bombardier posted revenues of $16.2 billion US. News and information are available at bombardier.com or follow us on Twitter @Bombardier.

For information

Anna Cristofaro

Anna Cristofaro

Manager, Public Relations and Communications