2020-10-13

Bombardier and Jetex Collaborate to Bring Game-changing FBO Experience to Singapore

  • Operators to enjoy seamless service from arrival to departure as part of Bombardier’s commitment to delivering an exceptional customer experience
  • Bombardier is proud to collaborate with Jetex, an award-winning leader in executive aviation
  • Passengers at world-class private terminal at Seletar Aerospace Park to benefit from state-of-the-art trip planning and ground support

Bombardier and Jetex have joined forces to establish a world-class fixed-base operator (FBO) experience in Singapore, the two companies are pleased to announce.

Bombardier is in the midst of expanding capabilities and hangar space at its Singapore Service Centre at Seletar Aerospace Park to transform this facility into a high-capacity, one-stop-shop super centre, offering customers a full gamut of services required throughout an aircraft’s life.

Part of this major expansion is the introduction of Jetex’s world-class FBO and ground handling systems to provide operators and passengers with seamless service from arrival to departure as part of Bombardier’s commitment to offering an exceptional customer experience.

“We are thrilled to collaborate with a service provider of this calibre as part of the expansion of Bombardier’s Singapore Service Centre, a key hub for business aviation in the Asia-Pacific region,” said Jean-Christophe Gallagher, Executive Vice President, Service and Support, and Corporate Strategy, Bombardier Aviation. “Jetex shares Bombardier’s commitment to delivering the exceptional service that customers demand and deserve.”

Jetex’s stellar reputation for international trip planning and ground support is recognized by international fleet and single aircraft operators alike.

Singapore becomes Jetex’s fourth destination in Asia-Pacific after Tokyo (Haneda and Narita) and Osaka. Discerning travellers can expect new levels of comfort, hospitality and convenience, brought to life by highly professional and committed teams.

“We’re optimistic about the possibilities for growth in the Asia Pacific region and very excited to be adding Singapore to our network,” said Adel Mardini, Founder and CEO of Jetex. “In 2019, Singapore experienced very strong demand for private jets. They had an increase of 16% compared to 2018. So, we’re going to meet the rising demand with an exceptional FBO and exemplary operational support.”

“Bombardier shares our high standards for service, so the collaboration is a natural fit,” said Mr. Mardini.

This highly anticipated step brings the Bombardier Singapore Service Centre into the worldwide Jetex private terminal and ground handling network, with access to the company’s international flight planning and trip support services. This collaboration leverages Jetex’s award-winning service and ground handling systems with Bombardier’s strong local and regional presence in Singapore.

Bombardier’s ground handling staff will benefit from the state-of-the-art Jetex Global Trip Manager platform, allowing Bombardier to provide seamless aircraft services, security and baggage control, as well as real-time billing. Operators and passengers will enjoy a top-quality, consistent and reliable experience as they travel between Jetex private terminals worldwide.

“Both Bombardier and Jetex have a long heritage and many years of private aviation expertise. Leveraging the strengths of both companies, we look forward to offering the finest facilities and delivering more value to our customers in Singapore and in the wider Asia-Pacific region,” concluded Mr. Mardini.

Bombardier announced a major expansion of its Singapore Service Centre at Seletar Aerospace Park in February of 2019, part of a drive to enhance and grow its worldwide customer service network.

About Jetex
An award-winning global leader in executive aviation, Jetex is recognized for delivering flexible, best-in-class trip support solutions to customers worldwide. Jetex provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. The company caters to both owners and operators of business jets for corporate, commercial and personal air travel. To find out more about Jetex, visit  www.jetex.com and follow us on  Instagram,  Twitter,  Facebook, and  LinkedIn.

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About Bombardier

Bombardier (BBD-B.TO) and its subsidiaries (Bombardier Group), is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of more than 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.

Bombardier is headquartered in Greater Montréal, Québec, and through the Bombardier Group, operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. Bombardier Group’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Austria, the UAE, Singapore, China and Australia. For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on X @Bombardier.