February, 05 2018

Bombardier’s Singapore Service Centre Celebrates Four Years of Outstanding Customer Support

  • With more than 2,200 customer visits, the facility has quadrupled its engineer and technician workforce since inauguration
  • Facility is significant Bombardier centre of expertise for complex heavy maintenance in exceptional turn time

Bombardier Business Aircraft’s Singapore service centre continues its impressive capability and capacity growth. Since its opening in February 2014, the Singapore service centre has provided high-quality OEM expertise during more than 2,200 Bombardier Business Aircraft maintenance support visits, including visits for the largest and most complex events of the aircraft lifecycle.

“The Singapore service centre continues to demonstrate an outstanding commitment to customer satisfaction throughout its operations and has boasted exceptional growth since its launch just a few short years ago,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft. “The facility provides best-in-class support to Bombardier’s operators in the broader Asia region, including for scheduled and unscheduled maintenance and full interior refurbishment, all with access to our industry-leading global customer support network.”

In addition to handling impressive volume, the Singapore service centre has successfully completed heavy maintenance inspections including 96- and 192-month inspections on Challenger aircraft, as well as 120- and first-ever 240-month inspections on Global aircraft. The facility also performed the first-ever installation of Ka-band, the fastest worldwide* high-speed in-flight internet connectivity, on a Global business jet, returning the aircraft into service in a timely, value-added fashion for the customer.

To accommodate increasing demand for its industry-leading services, the Bombardier service centre in Singapore has more than quadrupled its engineer and technician workforce since opening. The facility has received 22 certifications from international authorities, 10 authorizations from engine and avionics OEMs, and inaugurated its state-of-the-art interior shop. In November 2016, the Singapore service centre was recognized by the Asian Business Aviation Association (AsBAA) with the prestigious Icons of Aviation, as Best Maintenance Repair Organization in Asia.

The Singapore service centre is equipped to perform scheduled and unscheduled maintenance, including interior refurbishment and modifications, avionics installations, and aircraft on ground (AOG) support for Bombardier LearjetChallenger and Global aircraft. The facility’s interior shop, a fully integrated, heavy/base capability with state-of-the-art facilities, is equipped to support all Bombardier Business Aircraft customers across the region for all of their warranty, repair, line service and full refurbishment needs.

Located at Seletar Airport, Singapore is one of nine service centres, including recently inaugurated facilities in Tianjin, China and London Biggin Hill, six line maintenance stations, and a total of 23 Mobile Response Team vehicles that comprise Bombardier’s worldwide maintenance network.

At the Singapore Airshow February 6-9, Bombardier Business Aircraft will further spotlight its industry leadership and commitment to its customers in the Asia Pacific region. Bombardier’s Challenger 650 business jet and Global 6000 aircraft featuring the spectacular Premier cabin will be on display, both of which lead in performance, comfort, reliability, and technology, all while offering an exceptionally smooth ride.

*Coverage excludes North and South Poles.

Bombardier, Challenger, Challenger 650, Global, Global 6000 and Learjet are trademarks of Bombardier Inc. or its subsidiaries.

About Bombardier

With over 69,500 employees across four business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.

Headquartered in Montreal, Canada, Bombardier has production and engineering sites in 28 countries across the segments of Transportation, Business Aircraft, Commercial Aircraft and Aerostructures and Engineering Services. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2017, Bombardier posted revenues of $16.2 billion US. News and information are available at bombardier.com or follow us on Twitter @Bombardier.

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Dominique Cristall

Dominique Cristall

Communications, Sustainability and Community Affairs Advisor