2016-10-31

Bombardier Business Aircraft Growing Service Center Network and Customer Response Team

  • Hiring more technicians across the network immediately to grow capacity by up to 20 per cent
  • Adding two Customer Response Team trucks in Scottsdale, AZ and Southern California
  • New Service Centers on track to open in Biggin Hill, U.K. and Tianjin, China

Bombardier Business Aircraft is pleased to announce it intends to grow its Service Center Network by launching another wave of expansion for the Customer Response Team (CRT) and immediately hiring staff across the entire network.

“With our customers at the heart of everything we do, we are revamping the network to provide significantly more capacity to service Bombardier business aircraft. We want to be our customers’ first choice for maintenance, so we are offering greater flexibility, more resources and faster access to our top maintenance support,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience.

Bombardier is hiring more maintenance technicians across the entire Service Center Network to boost service capacity by approximately 20 per cent as soon as possible. These technicians will receive Bombardier’s Type Training Course for Mechanical and Avionics certification and will provide maintenance services to all of Bombardier’s business aircraft fleet.

Bombardier’s current fleet of 15 CRT trucks, strategically located across the continental U.S. and in Europe, will also grow with the latest additions in Scottsdale, AZ and Southern California.

“We have a global service network of technicians and customer service representatives anticipating our customers’ every need, whenever and wherever, so we’ve added additional CRT trucks in Scottsdale and Southern California to perform a variety of unscheduled and scheduled maintenance tasks,” added Gallagher.

Bombardier is also progressing on its plans to open facilities in the London, U.K.-area at London Biggin Hill Airport as well as in Tianjin, China, in partnership with Tianjin Airport Economic Area (TAEA). Once opened, both facilities will be fully equipped to perform scheduled and unscheduled maintenance, as well as modifications, avionics installations, and aircraft on ground (AOG) support for Bombardier Learjet, Challenger and

Global aircraft

Bombardier Business Aircraft’s Service Center Network currently has openings for a variety of technical and professional roles across its facilities worldwide. For more information and to submit an application, visit  careers.bombardier.com.

Bombardier, Challenger, Global, Learjet and The Evolution of Mobility are trademarks of Bombardier Inc. or its subsidiaries.

About Bombardier

Bombardier (BBD-B.TO) and its subsidiaries (Bombardier Group), is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of more than 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.

Bombardier is headquartered in Greater Montréal, Québec, and through the Bombardier Group, operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. Bombardier Group’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Austria, the UAE, Singapore, China and Australia. For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on X @Bombardier.

For Information

Mark Masluch - Senior Director, Communications

Mark Masluch

Senior Director, Communications