Manager, Public Relations and Communications
Bombardier Business Aircraft’s five U.S.-based Service Centres received the 2016 Aviation Maintenance Technician (AMT) Diamond Award of Excellence, the industry’s highest recognition award for aircraft maintenance.
These awards, sponsored by the U.S. Federal Aviation Administration (FAA), are a testament to Bombardier’s commitment to supporting its customers through highly skilled maintenance technicians and field service personnel who receive extensive training to deliver the best customer experience.
“We value our customers’ peace of mind, which is why we have invested tremendously in our customer support network, adding more Customer Response Trucks in the U.S., expanding our capabilities and hiring close to 200 additional highly skilled technicians and project managers across the network,” said Jean-Christophe Gallagher, Vice President and General Manager of Customer Experience, Bombardier Business Aircraft. “These awards confirm the strength of our network in providing our customers with an exceptional customer experience.”
Bombardier’s Service Centres have earned consecutive Diamond Awards of Excellence for the last seven years. Hartford has earned 18 awards, Wichita has received 16 awards, Dallas has earned 15 awards, Fort Lauderdale has received nine consecutive awards and the Tucson facility has earned seven awards, consecutively. These prestigious awards are presented to organizations who provide 100 per cent of their eligible technicians with regulatory, airworthiness, and safety awareness training programs within a given year.
Bombardier Business Aircraft has a total of nine Service Centres and 17 Customer Response Team mobile units worldwide, all equipped to support Bombardier Learjet, Challenger and Global business jets. Bombardier’s customer support network's approximately 1,000 dedicated technicians have completed some 45,000 maintenance events to date, and share best practices to provide industry leading maintenance and care. Bombardier Business Aircraft customers also have access to a broad network of nearly 50 Authorized Service Facilities around the world.
Bombardier, Challenger, Global and Learjet are trademarks of Bombardier Inc. or its subsidiaries.
With nearly 60,000 employees across two business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.
Headquartered in Montréal, Canada, Bombardier has production and engineering sites in over 25 countries across the segments of Aviation and Transportation. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2019, Bombardier posted revenues of $15.8 billion. News and information are available at bombardier.com or follow us on Twitter @Bombardier.