The importance of customer service
Podcast

The importance of customer service

World-class aircraft deserve world-class support. Learn about the importance of a strong in-service support network.

The importance of customer service 30:27 LISTEN

World-class aircraft deserve world-class support. Learn about the importance of a strong in-service support network.

Host : Lisa Gordon

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Joining Lisa in this seventh episode is Anthony Cox, Vice President, Customer Support at Bombardier.

Anthony gives an overview of Bombardier’s worldwide after-sales support network and explains which type of services are offered in Bombardier’s world-class service facilities.

He also explains how Bombardier has taken support to the next level with the Smart Link Plus program.

Anthony also details how Bombardier technicians are ready to be dispatched anywhere in the world to make sure the aircraft is back in the air as soon as possible on the rare occasion unscheduled maintenance is required.

Anthony Cox, Vice President, Customer Support at Bombardier
Anthony Cox, Vice President, Customer Support at Bombardier

Anthony concludes by highlighting the advantages of having the maintenance done by the OEM.

For more information on Bombardier’s customer experience and all that it implies, download the brochure.

Learn more about Bombardier’s industry-leading portfolio of business jets.

Or reach out to the Bombardier sales team, who will be happy to answer any of your questions.

Lisa Gordon

About the host

Lisa Gordon has been fascinated by aviation since she worked at a flying school as a teenager. An experienced journalist who operates Mustang Media Writing & Editorial Services, Lisa was previously the editor-in-chief of Skies Magazine. For nearly 10 years, she helped grow the publication and enjoyed many unforgettable experiences, including flying with the Canadian Forces Snowbirds aerobatic team and being hoisted out of a CH-124 Sea King helicopter. Lisa has covered many emerging industry stories but is especially interested in business aviation. She continues to leverage her 20+ years of publishing experience to craft memorable content for her current "biz av" clients. Most of all, she loves connecting with passionate industry proponents, like the guests on The Skies Above podcast.

Please read these terms and conditions of use carefully before accessing the podcast.

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